Fix Sentinel Overdue Alerts
Use this when overdue payment alerts do not show or show without a chat link.
Goal
You understand whether Sentinel is disabled by plan, missing unpaid records, or unable to match a conversation.
Before you start
Execute or Scale plan.
Recurring payment/pre-payment record marked unpaid.
Follow-up count greater than zero.
Fix / configure steps
Step 1
Check plan
Sentinel only appears when payment_auto_followup_enabled is true.
Step 2
Check unpaid records
The alert reads unpaid pre_payment_details that are overdue and already followed up.
Step 3
Check chat match
If No Chat Link Found appears, the client email/phone/channel did not resolve to a synced conversation.
Step 4
Acknowledge alert
Acknowledge hides the alert for the current browser session.
Checks
No alert does not always mean no overdue payment; it may mean the plan feature is off.
Fix client email/phone to improve chat matching.